Terms of Service

These Terms of Service are an agreement between your business and Prav Development Ltd (company no. 17313021), trading as LingvaBill. By creating an account, ticking the acceptance box at registration, or using the Service, you agree to these Terms on behalf of your business. LingvaBill is provided for business use. The Service is supplied for business purposes.

1. The Service

LingvaBill is an invoicing tool: it helps you create, translate, send and track invoices, quotes and credit notes. LingvaBill is not an accountant, tax adviser, lawyer or financial adviser, and nothing in the Service constitutes tax, legal, accounting or financial advice. Consult a qualified professional for those matters.

2. Your documents are yours - and your responsibility

You are solely responsible for the content, accuracy and completeness of every document you create with the Service, including: the amounts, quantities, prices, totals and any calculations shown on your documents - you must check every document before issuing it; VAT treatment, VAT rates, CIS deductions, reverse-charge decisions, and the calculation and remittance of any tax to HMRC or any other authority; the compliance of your documents with the laws that apply to your business; and the accuracy of translations - machine translation assists you, but you confirm the English output says what you intend before sending it. We do not verify tax rates, amounts, translations or any information you enter.

3. Your account

You are responsible for keeping your password confidential, for enabling the security features we provide (such as two-factor authentication), and for everything done under your account. Tell us immediately via the contact page if you suspect unauthorised access.

4. Payments

Card payments on your invoices are processed by Stripe under your own Stripe account and Stripe's terms; the money flows directly to you and never through LingvaBill. Subscription fees are billed in advance and are non-refundable except where the law requires. We may change pricing with at least 30 days' notice.

Subscription refunds. If you cancel within 14 days of first subscribing (monthly or annual), we refund that first payment in full on request. After that, cancelling or closing your account stops your subscription from renewing; you keep access until the end of the period you have paid for, and no pro-rata refund is given for the remainder. Deleting your account cancels the subscription immediately. Fair-use limits apply to the Service (currently up to 30 test invoices per account and 50 invoice emails per day); we may adjust these to protect the Service.

5. Data protection and security

We implement reasonable, industry-standard technical and organisational measures to protect your data, including encryption in transit, isolated per-business databases, access controls and activity logging. However, no online service can be guaranteed to be 100% secure, and you acknowledge that transmission and storage of information carries inherent risk. We will comply with UK GDPR, including notifying you and the ICO of a personal-data breach where the law requires. You are responsible for the lawfulness of the client data you store, and for exporting and backing up your records - a full CSV export is provided.

Where we process personal data on your behalf (your clients' data), our Data Processing Addendum forms part of these Terms and applies automatically - no separate signature is needed. If the Addendum and these Terms conflict on data-protection matters, the Addendum prevails.

6. Availability

The Service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free or free of harmful components, and we may suspend it for maintenance. To the fullest extent permitted by law we exclude all implied warranties, conditions and terms, including satisfactory quality and fitness for a particular purpose.

7. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded. Subject to that: we are not liable for any indirect or consequential loss, loss of profits, revenue, business, goodwill, or loss or corruption of data; we are not liable for losses arising from inaccurate document content, calculations, tax treatment or translations that you issued without checking (see section 2), from unauthorised access resulting from your failure to protect your credentials, from third-party services (such as Stripe, email providers or hosting), or from events beyond our reasonable control; and our total aggregate liability to you for all claims in any 12-month period is capped at the greater of the subscription fees you paid us in the 12 months before the first claim, or £100.

8. Indemnity

You will indemnify us against claims by third parties (including your clients and tax authorities) arising from the documents you issue, your breach of these Terms, or your breach of applicable law.

9. Acceptable use

You must not use the Service to create unlawful, fraudulent or misleading documents; attempt to breach security, scrape, overload or reverse-engineer the Service; or store infringing or malicious content. We may suspend or terminate accounts that break these rules.

10. Term, termination and your data

You have two ways to leave, both in My data:

Closing your account makes it read-only: you can sign in, view and export everything, but nothing can be added or changed. Your data is retained and you can reopen at any time. Your subscription stops renewing and you keep access to the paid period until it ends.

Deleting your account locks it immediately and starts a 7-day grace period in which you (the account owner) can cancel by signing in. After the grace period your personal data is permanently deleted, except issued invoices and credit notes, which are business records the law requires to be kept: we retain them, locked and beyond use, for 6 years from the end of the relevant accounting period, then delete them permanently.

Your records are your responsibility. You must download your data before deleting - the export exists for exactly this. After deletion your data cannot be recovered, and retaining the business records the law requires you to keep (for example for HMRC) is your obligation, not ours.

We may suspend or terminate the Service for material breach of these Terms. Statutory records are handled the same way in that case.

11. Changes to these Terms

We may update these Terms; material changes will be notified in-app or by email at least 14 days in advance. Continued use after the effective date is acceptance.

12. General

These Terms are the entire agreement between us regarding the Service and supersede prior versions. They are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any clause is found unenforceable, the rest survive.

13. Who we are

LingvaBill is a trading name of Prav Development Ltd, registered in England and Wales, company no. 17313021.